Refund and Returns Policy

You have 14 days from the date of delivery to return any jewellery or solitaire you bought from us if you aren’t satisfied. Within 10 working days, we’ll make sure to credit your account with the entire refund. For jewellery and solitaire diamonds, the product refund cannot be for more than Rs. 2,00,000 or Rs. 5,00,000, respectively. For amounts higher than the prescribed limit, our buyback policy is applicable. The 14 days refund policy is not applicable on Gold Coins; however, our buyback policy is applicable for the same.

Policy For Refunds:

  • This facility is only available once for gold jewellery and is 100% exchanged for the invoice value of the product within the policy timeframe.
  • For Diamond Jewellery – 100 percent refund/exchange for the invoice value of the product within the policy timeframe, this facility can be availed only one time.
  • For Gold Coins, 99 percent of the current value of Gold, is calculated based on the current Gold Price. (Gold Rate X Gold Wt.
  • No return policy applies to ICC Gold, Silver Coins, Silver Jewelry, Silver Rakhi, and Silver Diamond Rakhi.

Return Policy

  • Contacting our customer service team by phone or email to request a refund is an option. As a result, we will pick up the item from the specified shipping address and start the refund procedure right away.
  • For the refund to be started within 14 days, the product must be accompanied by the original product certificate and the original/copy of the invoice.
  • If you can’t provide the original certificate for the product, we’ll send the jewellery or solitaire to the lab for re-certification; the shipping and certification fees are on you. Diamond jewelry certification costs Rs. 500, and solitaire diamond certification costs Rs. 3000.
  • Any product that displays signs of wear and tear, has been resized, altered, or is damaged cannot be accepted under the 14-day refund policy; in these cases, our buyback policy is applicable. This is determined during the quality check of the product by our quality check team.
  • This policy does not apply to items that were ordered with specific instructions, such as customization, engraving, or purchases made with a discount code or coupon.